Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.