Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Everything was awesome. Had 100% confidence that everything would be professionally done 5 minutes after I met your team. They are THE BEST! “
“All the people are fantastic & it was such a pleasure talking with each one. They made you feel comfortable and in some cases had you laughing. Overall great people and very caring.”
“I appreciate the professionalism and kindness shown me by everyone. My initial visit with Dr Coffee was informative and caring. Prep instructions were so easy to follow after a great explanation from a member of the office staff. The staff who ran my procedure treated everything with dignity and warmth.”
“I sincerely appreciate the people from front office to Dr. Smith. They are all very nice and seemed to make an extra effort to put me at ease and tolerate my teasing with them. Dr. Smith is absolutely wonderful. Thanks for your kindness and excellent treatment.”
“Dr. Isaac Cline was very nice and professional. The anesthesiologist and nurses/staff were as well. I was made physically and emotionally comfortable and I have nothing but positive things to say about the experience.”
“Everyone was super at the facility. I felt welcomed and at ease and the procedure was easy. I would definitely recommend the facility to anyone.”
“Dr. Richard Cline is a terrific doctor and very thorough! I highly recommend him to anyone. The clerk that scheduled my procedure and checked me in for my procedure was fantastic and personable.”
“This place is the best. Everyone there is great. Dr. Brown is the best. I have referred family & other people there. My family uses Dr. Brown & really likes him & the people there & the place. The facility is very, very clean.”
“There was no bad experience. In fact I thanked them for being so kind and working so well as a team. Everyone had a part and done it well. Thank you all again. “
“The procedure went well. The medical staff was very good. I have used them before, and will again.”
“I am beyond pleased with the quality of care I received from start to finish. Dr. Isaac Cline and all staff were excellent!”
“I truly love the staff (all of them) I will tell anyone I know to go here.”
“Everyone was very nice and answered all questions I had. you have a wonderful crew. Thanks for the check up phone call the next day.!!”
“Every person I came in contact with was polite, friendly, clean, professional and attentive to me when giving care.”